How do you transfer company know-how from people's heads into AI?
You can make company know-how usable by AI by capturing real procedures, the reasons behind decisions, common exceptions and the responsibilities of experienced staff. Uploading policies is not enough. The knowledge needs to be linked to a specific process, verified, assigned to an owner and kept up to date through an agreed process.
A policy does not provide the full context
Experienced staff often make decisions based on exceptions that are not documented. When capturing know-how, it is therefore important to ask not only ‘how’, but also ‘why’, ‘when does this not apply?’ and ‘who decides in a disputed case?’
Knowledge needs an owner
Every important subject needs someone who is responsible for keeping it valid. Otherwise, AI will gradually begin to rely on an outdated procedure, even if its original answers were correct.
Your next step
I will help you connect people's experience with processes and verified sources so that the knowledge remains usable within your company.
Book a free 30-minute call →